Are you passionate about Social Media, Social Data analytics, and Digital marketing? Are you strong in analytical skills and data-driven thinking? Palowise is looking for a candidate like you!
We are looking for an outstanding Senior Customer Success to be responsible for the social media monitoring, data mining, analysis and reporting to our clients. As a CS, you will play an integral role in monitoring and analyzing Palowise clients’ Social Media footprint, providing accurate, on-time insights and reports, and measuring publicity for brand reputation, product & competition.
Your responsibilities:
- Actively support and manage a portfolio of clients.
- Establish a trusted relationship with each client and drive continuous value of our products.
- Design and implement client solutions that track key business metrics and provide actionable insights.
- Work closely with the engineering team to proactively create tools and techniques to improve the provided service level.
- Project manage, coordinate, and produce reports using quantitative and qualitative analysis.
- Define the methodology/approach for each individual project, set up, and ensure data consistency.
- Ensure the quality of the projects handled autonomously
Skills & Requirements:
- University Degree in Marketing, Media, Data Analytics or any other related field
- 3-5 years experience in Client Service or data analysis
- Passion for digital analytics and new technologies
- Self motivation, creative mindset, innovative thinking, daring & autonomous personality, attention to detail
- Active and well-rounded personal presence on social media, with an understanding of each network and their best practices.
- Fluency in Greek & English
We offer:
A very attractive package including bonus and participation in conferences & workshops.
Why Palowise?
- #1:Use the industry's top artificial intelligence to handle the heavy work for you and gain insights in minutes.
- #2:Receive an alert if something major occurs near your customer.
- #3:Identify the influencers, material, and messaging required to generate success in real-time.
- #4:Manage cross-channel campaigns with multidisciplinary groups and infinite channels.
- #5:Monitor engagement and sentiment to get valuable insights.
- #6:Monitor trending topics of discussion among users.
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